Customer Service

Shipping Information

Orders placed on WWW.STUSSY.CO.UK are processed Monday-Friday 9 am to 3 pm GMT (excluding bank holidays) and are shipped 1-3 business days from when the order was placed, pending payment authorization and verification.

Please use tracking number provided in your shipping confirmation email for the most current and up to date tracking information for your package.

Rates and transit times are as follows:

Due to current COVID-19 situations worldwide, we cannot guarantee the estimated transit times shown below. Depending on your region, delays could be experienced. For up-to-date information regarding your country, please refer to the "Updates" link provided next to your countries name. Our delivery partners are doing all that they can in order to ensure timely deliveries while maintaining safety for their workers and you.

COUNTRY  EXPECTED DELAYS FLAT RATE TRANSIT TIME
       
Belgium   
Updates
   €8,00     1-2 Days
Germany   
Updates
   €8,00     2-3 Days
Netherlands     Updates    €8,00      1-2 Days
United Kingdom (excluding Guernsey & Jersey)
Updates
   €8,00    2-3 Days
France (excluding Reunion Island)
Updates
   €8,00    2-3 Days
               
Austria Updates    €10,00    2-3 Days
Luxembourg Updates    €10,00    1-2 Days
Republic of Ireland
Updates
   €10,00    2-3 Days
Czech Republic
Updates
   €10,00    2-4 Days
Slovakia
Updates
   €10,00    3-4 Days
Slovenia
Updates
   €10,00    3-4 Days
Denmark
Updates
   €10,00    2-3 Days
Spain (excluding Canary Islands)
Updates
   €10,00    3-4 Days
Italy
Updates
   €10,00    2-4 Days
Poland
Updates
   €10,00    2-4 Days
Hungary
Updates
   €10,00    3-4 Days
 
Sweden
Updates
   €15,00    2-7 Days
Portugal
Updates
   €15,00    3-5 Days
Finland
Updates
   €15,00    3-6 Days
Estonia
Updates
   €15,00    5-6 Days
Lithuania
Updates
   €15,00    4-5 Days
Latvia
Updates
   €15,00    5-6 Days
 
Croatia
Updates
   €20,00    3-5 Days
Romania
Updates
   €20,00    4-5 Days
Greece
Updates
   €20,00    4-8 Days
Bulgaria
Updates
   €20,00    5-7 Days
       
       

VAT

VAT is included in the selling price of each item. Customers will not incur any additional fees beyond the original invoice total quoted at the time of checkout.

 

PAYMENT METHODS

UK Tribe Limited accepts accept all major credit cards including Visa, MasterCard, American Express, Maestro and Discover, as well as, Paypal. Payments made via PayPal must be made in EUR, so GBP will be converted at checkout. PayPal orders must also come from a verified account with a confirmed shipping address. Other payment methods are available and vary per region. (Apple Pay, Google Pay, ect).